Return Policy
Return Policy: Quick and Easy Returns for Your Satisfaction
Our Return Policy ensures that you can shop with confidence, knowing that returning products is simple and straightforward. We believe in providing excellent customer service and want to ensure you are completely satisfied with your purchase. Here, we outline all the steps and conditions for returning products to make the process hassle-free. You can trust that our return procedures are designed to accommodate your needs and preferences.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and/or in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.If you need to exchange an item for the same product, send us an email at jess@latchkey.life and send your item to our returns address. We will process your exchange as soon as possible and keep you updated throughout the process. If the item is out of stock, you can choose to receive a refund or store credit for future purchases.
We strive to make our Return Policy as customer-friendly and straightforward as possible. Our goal is to ensure you have a positive shopping experience from start to finish. If you have any questions or concerns about our Return Policy, please don't hesitate to contact our customer service team. We're here to help and make sure you're completely satisfied with your order.